Course Description: “Embracing Conflict – Transforming Conflict into Enhanced Relationships for Small Business Owners”

Overview:

“Embracing Conflict – Transforming Conflict into Enhanced Relationships” is a comprehensive course designed for small business owners who want to turn conflict into an opportunity for building stronger, more loyal customer relationships. Created and presented by Martin Brossman, this course leverages his extensive experience as a success coach and social media strategist to provide practical strategies and tools for managing and transforming conflict in a business environment.

Objectives:

• Understand the nature of conflict and its impact on business relationships.
• Learn techniques to transform complaints into valuable contributions.
• Develop skills to listen actively and create loyal customers.
• Master the art of redirecting anger—both your own and your customer’s—constructively.
• Connect your business vision to customer service practices to gain a competitive edge.
• Practice methods for staying calm and centered during conflicts to ensure optimal service.

To schedule this training, contact Colleen, Colleen@MartinBrossman.com or call 919-847-4757 Option #1. Click here to return to the full course listings.