An unsatisfied customer used to tell 10 to 11 people: today with a smart-phone that same customer can complain to 100,000 from your location. This course trains you to successfully handle in-person and web-based reputation issues. Designed for managers and business owners, but anyone working in a business can benefit from it. Including on-line reputation management and handle negative comments on-line.

Developed by Martin Brossman and Drew Becker